Privacy Policy

Introduction

Welcome to our email automation platform. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.

By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

We collect several types of information to provide and improve our service:

Account Information

• Email Address: Used for account creation, authentication, and communication
• Login Credentials: Securely stored authentication information

Gmail Account Data

When you connect your Gmail account to our platform, we collect and access:

• Gmail Refresh Token: Allows our platform to send emails on your behalf via the Gmail API
• Email Metadata: Information about sent emails, including recipients, timestamps, and delivery status
• Reply Tracking Data: We monitor your replies folder via webhooks to detect when recipients respond to your emails
• Email Content: The content of emails you create, queue, and send through our platform

Contact Information

• Contact Details: Names, email addresses, and any other information you store about your contacts
• Contact Lists: Organization and segmentation of your contact database
• Engagement Data: Information about how your contacts interact with your emails

Usage Information

• Platform Activity: Actions you take within the platform (creating sequences, scheduling emails, etc.)
• Technical Data: IP addresses, browser type, device information, and access times

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Send emails from your Gmail account using the Gmail API
• Automate follow-up email sequences based on your configurations
• Monitor recipient replies to manage email queues and sequences
• Store and manage your contact database
• Generate and queue AI-written emails based on your preferences

Service Improvement

• Analyze usage patterns to improve platform functionality
• Troubleshoot technical issues and provide customer support
• Develop new features and optimize existing ones

Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Inform you of changes to our service or policies

Gmail Integration & API Usage

Gmail API Scopes

We request the following Gmail API permissions:

• Send Email: To send emails on your behalf through your connected Gmail account
• Read Email Metadata: To track replies and manage email sequences
• Modify Email: To delete or modify scheduled emails when recipients reply

How We Use Your Gmail Data

• Email Sending: We use your Gmail refresh token to authenticate and send emails through the Gmail API as if you were sending them directly
• Reply Detection: Webhooks monitor your replies folder to detect when recipients respond to your outreach
• Sequence Management: When a reply is detected, we automatically remove the recipient from active sequences and delete pending scheduled emails
• AI Content Generation: GPT technology generates email content based on your prompts and sends it via your Gmail account

Data Access Limitations

We only access the specific Gmail data necessary to provide our service. We do not:

• Read the content of emails not created through our platform
• Access emails in folders other than those necessary for reply tracking
• Share your Gmail data with third parties for advertising or marketing purposes
• Use your Gmail data to build user profiles for purposes other than providing our service

Revoking Access

You can revoke our platform's access to your Gmail account at any time through:

• Your platform account settings
• Your Google Account permissions page

Note that revoking access will prevent our platform from sending emails on your behalf and managing your sequences.

Data Storage & Security

How We Store Your Data

• Secure Databases: All account information, contacts, and email data are stored in encrypted databases
• Token Security: Gmail refresh tokens are encrypted at rest and in transit
• Geographic Location: Data is stored on secure servers in the US.

Security Measures

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive credentials and tokens
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for staff
• Monitoring and logging of system access

Third-Party Services

Our platform integrates with and uses the following third-party services:

Google Gmail API

• Purpose: Email sending and reply tracking functionality
• Data Shared: Email content, recipient information, authentication tokens
• Privacy Policy: Google Privacy Policy

OpenAI (GPT)

• Purpose: AI-powered email content generation
• Data Shared: Email prompts and context you provide for content generation
• Privacy Policy: OpenAI Privacy Policy

Hosting & Infrastructure

• Purpose: Platform hosting and data storage
• Data Shared: All platform data necessary for service operation
• Note: We use reputable cloud service providers with strong security and privacy commitments

We carefully select third-party service providers that maintain appropriate security and privacy standards. However, we are not responsible for the privacy practices of these third-party services.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Active Accounts

• Account Data: Retained for the duration of your account
• Contact Information: Stored until you delete contacts or close your account
• Email History: Maintained to provide sequence analytics and service functionality

Account Deletion

When you delete your account:

• Your account information and contacts are permanently deleted within 30 days
• Gmail API access is immediately revoked
• Scheduled emails are cancelled and deleted
• Some data may be retained for legal or security purposes as required by law

Legal Retention

Certain information may be retained longer if required by law, such as for tax, accounting, or legal purposes, or to resolve disputes and enforce our agreements.

Your Rights & Choices

You have the following rights regarding your personal information:

Access & Portability

• View Your Data: Access all information we have stored about you
• Export Your Data: Request a copy of your data in a portable format

Correction & Deletion

• Update Information: Modify your account details and contact information
• Delete Contacts: Remove individual contacts or entire contact lists
• Delete Account: Permanently delete your account and associated data

Control Over Gmail Access

• Disconnect Gmail: Revoke our platform's access to your Gmail account at any time
• Modify Permissions: Adjust the level of access granted to our platform

Communication Preferences

• Opt-Out: Unsubscribe from marketing communications (service-related emails will still be sent)
• Notification Settings: Control what notifications you receive

Exercising Your Rights

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will send you an email notification
• We may also display a prominent notice within the platform

Your Continued Use

Your continued use of our platform after any changes to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: